SMS Terms and Conditions
Candor Insurance Agency LLC uses SMS messaging to improve customer service and communication. Below are the key terms and conditions regarding our SMS messaging practices.
Opt-In Method
By providing your phone number on our website contact page, you agree to receive SMS messages from Candor Insurance Agency LLC. Your phone number will not be shared with third parties for marketing purposes. Consent to receive SMS messages is not a condition for purchasing our services.
Types of SMS Communications
If you have consented to receive SMS communications, you may receive messages related to:
- New Updated Quotes: Alerts regarding our services.
- Account Notifications: Alerts regarding service requests, changes, and updates.
- Customer Support Messages: Responses to your inquiries and assistance requests.
Example Message:
“Hi {First Name} , {Agent First Name} here from Candor Insurance Agency. Want to see how much you could save on home and auto insurance? Just reply YES and I’ll send you a quote. If not, reply NO. Reply STOP to opt-out of SMS messaging. Message and Data Rates May Apply. Messaging frequency may vary..”
Message Frequency
The frequency of SMS messages will vary depending on the services you request and your interactions with Candor Insurance Agency LLC. On average, we anticipate sending 1-5 messages per customer per month, but this may increase depending on the frequency of service appointments, promotions, or customer support inquiries.
Message and Data Rates
While Candor Insurance Agency LLC does not charge a fee for SMS communications, standard message and data rates may apply. Charges may be incurred based on your carrier’s messaging plan, geographic location, and type of message received (e.g., promotional, transactional, or informational). Please check with your mobile carrier to understand the applicable rates.
Opt-Out Instructions
Customers may opt out of receiving SMS messages at any time. To stop receiving SMS messages from Candor Insurance Agency LLC, simply reply STOP to any SMS message you receive from us. Once you opt out, you will no longer receive text messages, including service updates or promotional offers.
To opt back in, you may reply START to any previously received message, or re-opt in by filling out the form on our Contact Us page.
Example Message:
“You have successfully unsubscribed from Candor Insurance Agency LLC text messages. Reply START to re-subscribe at any time.”
How We Use Your Phone Number
The phone number you provide is used solely for the purposes of SMS communication as outlined in this policy. We do not sell, share, or rent phone numbers for marketing purposes. Your phone number will only be used to send relevant information related to your service with Candor Insurance Agency LLC.
SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
Customer Support and Help
If you need assistance or have questions about our SMS messages, you may reply HELP to any SMS message from us. You can also contact us directly at:
Phone: 915-449-8848
Data Security
We implement technical, administrative, and physical security measures to protect personal information, including SMS phone numbers, against unauthorized access, disclosure, or destruction. Your data is stored in secure systems that comply with industry standards.
Your Rights & Choices
You have the right to access, update, and delete your personal information. You also have the right to opt out of marketing communications at any time. Here’s how:
Data Deletion: Contact us directly to request the deletion of your personal information.
Email Opt-Out: Click the “unsubscribe” link in any promotional email.
SMS Opt-Out: Reply STOP to any SMS message.
